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    BlogHow To Fix "Remote Desktop Can't Connect to the Remote Computer"

    How To Fix "Remote Desktop Can't Connect to the Remote Computer"

    Simon Brown • Oct 8, 2023
    Simon BrownOct 8, 2023
    6min read

    Remote desktop is a lifeline for many businesses and professionals because it lets them access their work computers from anywhere. However, users can get frustrated when they get the dreaded "remote desktop can't connect to the remote computer" error. This article goes into detail about why this is a common problem and gives step-by-step instructions on how to fix it.

    Part 1. Why Can't Remote Desktop Connect to the Remote Computer?

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    Remote Desktop is an effective tool that enables remote control of a computer. However, occasionally, you might try to connect and discover that it simply doesn't work. Let's examine the typical causes of this problem in more detail:

    1. Connection Troubles

    There are occasionally roadblocks and traffic jams on the internet, which is like a highway. You may be unable to connect if there is an issue with the internet connection on your end, the end of the remote computer, or even somewhere in the middle. Problems with your Wi-Fi, the internet connection on the remote computer, or even the service provider may be to blame for this.

    2. Firewall Hurdles

    For computers, firewalls serve as security guards. Their responsibility is to ensure the safety of everything that tries to enter. An extremely strict firewall configuration may prevent it from identifying the remote desktop request as friendly. This implies that it will block it, believing that it is safeguarding the computer.

    3. Mistakes in Login Details

    Try to unlock your front door when you get home, but your key won't turn. When attempting to connect via a remote desktop, this is what happens if you enter the incorrect username or password. You won't be able to access the computer because it will believe you are an unauthorized user.

    4. The Remote Desktop Feature Is Not Active

    The remote desktop feature may be turned off by default on some computers, particularly those that use specific Windows versions. It's like attempting to operate a machine that is off. To get it started, you must first turn it on.

    5. Limitations of the Operating System

    There are variations among Windows versions. Some don't include the remote desktop feature, such as the Home editions. It's comparable to purchasing a car model without some luxury features. What needs to be added is useless.

    You can troubleshoot problems and find solutions more quickly if you are aware of these causes. We'll look at how to resolve these problems and restore smooth operation to your remote desktop connection in the following sections.

    Part 2. How to Fix the "Remote Desktop Cannot Connect to the Remote Computer" Error?

    If you're facing issues with your Remote Desktop Connection, don't fret. Here are some tried-and-tested solutions to help you reconnect:

    Solution 1: Change Your Firewall Settings

    Your firewall might be blocking the necessary ports for a remote desktop connection. Ensure that Remote Desktop is allowed through the firewall settings. To ensure this isn't the case:

    • Go to your firewall settings.

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    • Look for any rules related to Remote Desktop or the specific port it uses (usually 3389).
    • Allow incoming connections for Remote Desktop.

    Solution 2: Allow Remote Desktop Connections

    Navigate to System Properties and ensure that the "Allow Remote Connections to this Computer" option is checked. To enable it:

    • Right-click on "This PC" or "My Computer' and select 'Properties."
    • Click on "Remote settings".
    • Under the Remote Desktop section, select "Allow remote connections to this computer."

    Solution 3: Check the Status of RDP Services

    Sometimes, the remote desktop not connecting issue can be due to bugs or incompatibilities in the operating system. Ensure both computers (yours and the one you're trying to access) are updated to the latest version of Windows.

    Solution 4: Change Your Network Profile

    If your network is set to "Public", it might restrict certain connections for security reasons. Changing it to "Private" can sometimes solve the issue.

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    Solution 5: Reset the Remote Desktop Connection Credentials

    Stored credentials can sometimes become corrupted. Clearing and re-entering them can help:

    • Type "Remote Desktop Connection" in the search bar and open it.
    • Click on "Show Options".
    • Go to the "Advanced" tab and click on "Settings" under "Connect from anywhere".
    • Choose "Do not use an RD Gateway".

    Solution 6: Add the Remote PC Address to the Hosts File

    This can help in resolving any DNS resolution issues that might be preventing the connection.

    • Navigate to C:\Windows\System32\drivers\etc.

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    • Open the "hosts" file with Notepad.

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    • Add the IP address and name of the remote computer at the end of the file.

    Solution 7: Check the RDP Listener Port

    By default, RDP uses port 3389. If it's changed or blocked, you won't be able to connect. Ensure the port is correctly configured and not blocked by any software.

    Solution 8: Enable Remote Desktop Services in Group Policy Editor

    Navigate to the Group Policy Editor and ensure that Remote Desktop Services are enabled.

    • Type "gpedit.msc" in the search bar and press Enter.
    • Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.
    • Ensure "Allow users to connect remotely using Remote Desktop Services" is set to "Enabled".

    Solution 9: Add the RDGClientTransport Key to the Registry

    This can help if you're facing issues due to a recent Windows update. This is a more advanced step and should be done with caution:

    • Type "regedit" in the search bar and press Enter.

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    • Navigate to HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client.

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    • Right-click and choose "New" > "DWORD (32-bit) Value".

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    • Name it "RDGClientTransport" and set its value to 1.

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    Solution 10: Double-Check Your Network Connection:

    The foundation of any remote desktop connection is a stable internet connection. Ensure both the computer you're using and the one you're trying to connect to have a stable internet connection. Restarting your router or modem can solve connectivity issues.

    Solution 11: Verify Your Login Credentials:

    It might sound basic but always double-check your login details. Ensure you're using the correct username and password. Remember, passwords are usually case-sensitive.

    By following these steps and ensuring everything is set up correctly, you can often solve the "remote desktop connection can't connect to the remote computer" error and enjoy a seamless remote connection.

    Part 3. Discover The Best Remote Desktop Alternative

    In the realm of remote desktop software, Avica stands out as a top-tier choice. Designed with the user in mind, Avica offers a seamless experience that caters to a variety of needs, from professional to recreational. No complicated configuration is required, even technical novices can easily use Avica to initiate remote connections. Use the third-party software Avica to replace Microsoft RDP, which can reduce many technical problems and worries for you.

    You can easily download Avica software by clicking the button provided below. For more detailed information regarding Avica App downloads, please visit the official Avica download page. It is important to note that Avica ensures the safety and virus-free nature of all products available on its official website or app store. Feel confident in downloading Avica from these trusted sources.

    Free Download

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    User-Friendly Interface

    One of the standout features of Avica is its user-friendly interface. The platform has a straightforward user interface (UI) that even those who may not be tech-savvy can use to navigate. This ensures that users can quickly set up and initiate remote desktop sessions without any hassle.

    Low Latency and High-Quality Streaming

    Avica is equipped with a patented streaming protocol that guarantees low latency, ensuring a stable connection even in weak network conditions. This is particularly beneficial for tasks that require real-time collaboration or for users who might be located in areas with unstable internet connections. Additionally, the software supports 4K resolution and 4:4:4 color mode, providing users with a high-quality visual experience.

    Remote Access and Collaboration

    Whether you're a designer, engineer, or gamer, Avica has got you covered. The software allows for efficient remote access and collaboration, supporting multiple simultaneous connections, multi-monitor setups, and even 4:4:4 color. This ensures that professionals from various fields can utilize the platform to boost their productivity and creativity.

    Robust Security Features

    Security is paramount when it comes to remote desktop software, and Avica doesn't compromise in this regard. The platform offers end-to-end AES-256 encryption and a unique privacy mode to prevent any potential privacy leaks. This ensures that users can confidently access and control remote devices without worrying about unauthorized access or data breaches.

    Diverse Features for Varied Needs

    Avica is not just limited to remote desktop access. It offers a plethora of features tailored to different user needs. Some of these include:

    • Privacy Mode: This feature blacks out the remote device's screen, ensuring others can't view your activities.
    • Multi-Channel: Users can connect to multiple remote devices from a single account, with no restrictions on the number of connections.
    • Drag-and-Drop File Transfer: Transferring files becomes a breeze with this feature. Simply drag and drop the desired files to initiate the transfer.
    • Virtual Screen: Users can create multiple virtual screens on the remote device's monitors, enhancing multitasking capabilities.
    • Voice Sync: This feature supports sound transmission from the client to the host device, ensuring a comprehensive remote experience.

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    If you're looking for a reliable and feature-rich remote desktop alternative, Avica is the way to go. Its user-centric design, coupled with its robust features, makes it a top choice for individuals and professionals alike.

    Free Download

    Conclusion

    Navigating the world of remote desktop solutions can be daunting, especially when faced with connectivity issues. However, with the right tools and knowledge, overcoming the "remote desktop won't connect to the remote computer" challenge becomes manageable. 

    While native solutions have their place, sometimes turning to alternatives like Avica can offer a more streamlined and user-friendly experience. As we've explored, not only does Avica provide a solution for those who can't connect to remote desktop, but its robust features and intuitive design make it a standout choice in the realm of remote access tools.

    Whether you're troubleshooting remote desktop not connecting issues or seeking a more efficient remote access solution, keeping informed and exploring alternatives can lead to smoother and more productive remote work experiences.

     

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